Returns & Exchanges

We want you to be completely satisfied with your Koch-Chemie apparel. If your purchase doesn't meet your expectations, you can return or exchange any unworn items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all garment tags remain attached and the clothing is in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided by our portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.