Frequently Asked Questions
Everything you need to know about your Koch-Chemie shopping experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email as soon as your package departs.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Koch-Chemie accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
Quality and responsibility are at our core. We prioritize organic cotton, recycled polyesters, and ethical manufacturing processes to ensure our fashion pieces are as sustainable as they are stylish.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 30 minutes of placement by contacting our customer support team via live chat.